July 07, 2025
You've heard the phrase: "You get what you pay for." This is especially true in the world of IT services.
At first glance, a low-cost managed IT services plan might look appealing—offering reduced monthly fees, basic support, and perhaps some cybersecurity features included. But if you look closer, hidden fees, limited services, and inadequate protection often lurk beneath, potentially costing you much more over time.
After years of analyzing IT contracts for small businesses, we've identified recurring issues. Here are five common ways "budget" MSPs cut corners—and how these shortcuts can lead to expensive problems for business owners.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus software alone does not constitute effective cybersecurity.
Yet many budget IT providers stop there—no two-factor authentication, no advanced endpoint detection, no employee training, and no backup defenses if threats bypass initial protections.
Why is this critical? Cyber insurance companies now mandate advanced cybersecurity protocols before issuing policies, and lacking these can lead to denied claims after an incident.
We've witnessed businesses suffer tens of thousands in losses because their MSP failed to implement the cybersecurity their insurance demanded. This isn't support—it's negligence.
2. Incomplete Backup Solutions That Leave Data Vulnerable
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities—not comprehensive disaster recovery or long-term data retention.
Lower-cost or inexperienced IT providers often neglect backups for cloud applications, CRMs, and third-party tools, leaving vital data exposed. Even worse, many fail to provide immutable backups, now required by numerous cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what is—and isn't—being backed up.
3. Unexpected Charges for On-Site and After-Hours Support
Here's a frequent tactic: offer a low monthly fee, then add extra charges whenever support is needed outside regular hours or requires an on-site visit.
We stand for transparent, flat-rate pricing. However, many providers exclude on-site visits, after-hours assistance, and emergencies to sneak in additional fees later.
The consequence? You hesitate to call for help, and your team delays support requests, leading to costly downtime.
4. Refusal to Support Vendors or Third-Party Devices
Issues with your phones, internet, or security cameras? Some IT firms will simply say, "That's outside our scope."
They might even charge hourly fees just to communicate with your other vendors. If your printer or other hardware isn't on their "approved" list, they may refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because problems can arise from any source.
5. Lack of Experienced Technicians and Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level techs hired as contractors without a clear support strategy.
With budget MSPs, you might receive assistance, but not strategic guidance.
What you deserve is:
● A dedicated account manager who crafts a tailored technology roadmap
● Regular, proactive evaluations of your cybersecurity, compliance, and backup systems
● Budget planning and upgrade strategies
● A trusted advisor—not just a ticket responder
Final Thought: If It Seems Too Good to Be True, It Probably Is.
Many small businesses don't realize they lack adequate protection until disaster strikes—whether that's ransomware, system failure, or hefty compliance penalties.
By then, it's often too late.
If you want IT services that truly safeguard your business, look beyond the price. Ask tough questions, seek honest answers, and avoid contracts that leave you vulnerable.
If you're unsure what your current IT contract overlooks, let us evaluate your network. We'll provide a free review of your IT setup, identify any gaps, and offer clear, straightforward advice on how to strengthen your defenses.
Click here or call us at 678-940-8992 to schedule your FREE 15-Minute Discovery Call.
