November 24, 2025
Holidays can be chaotic enough without technology adding to the stress. Your customers are rushing to finish last-minute tasks, your team is managing family commitments, and everyone's expectations are running high. The last thing you want is to upset anyone with preventable tech issues.
Consider this your Holiday Tech Etiquette Handbook—because no one wants to be remembered as that business that spoils someone's day.
1. Update Your Business Hours Online Before The Complaints Roll In
Imagine a customer rushing across town on their lunch break because Google's listing says you're open, only to find your doors locked and lights off. You've just turned them into a frustrated villain.
Make sure to update:
- Your Google Business Profile—the crucial hub for customers
- Social media platforms like Facebook, Instagram, and Yelp where customers look for you
- Your website banner displaying your holiday schedule prominently
- Apple Maps because plenty of customers rely on it too
Example notice: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend time with loved ones. We'll resume regular hours Monday morning—likely a bit tired but eager to assist!"
2. Craft Warm, Personable Out-Of-Office Messages (No Robots Allowed)
If you're taking a break, don't leave customers hanging in email limbo wondering if you've vanished. A well-written auto-reply acts like a courteous greeter—professional, approachable, and human.
Example auto-reply: "Thanks for your message! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you promptly once we're back and caffeinated. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Your "Out Of Office" Message Concise—No Need to Overshare
Stick to the essentials. Customers don't need details about your trip to Aunt Carol's in Denver, the office manager's Cancun vacation, or Bob's "Friendsgiving" adventures.
Oversharing not only overwhelms but may also create security risks. Focus on dates, when you'll respond, and alternative contacts. Save the fun stories for your social media channels.
4. Test Your Phone Systems Ahead of Time to Save Everyone's Patience
Holiday callers are often in a hurry and already on edge. Ensure your voicemail greeting reflects your current hours accurately and doesn't send callers on a frustrating chase.
Pro tip: Call your own business number and listen. You'd be surprised how many have outdated greetings stuck in 2019.
Sample voicemail script: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent issues, press 1 to connect with our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines to Prevent Last-Minute Panic
If your business ships goods, announce order deadlines clearly and early. Display "order by" dates prominently online, and send reminder emails to your customers.
Delayed deliveries upset customers, but unmet expectations can damage relationships. Nobody wants to explain to their partner why an anniversary gift shows up in January.
The Key Takeaway: Thoughtful Tech Etiquette Creates Happy Customers and Thriving Business
Good holiday tech manners are straightforward: set clear expectations, communicate genuinely, and respect your customers' time. A few simple updates can prevent frustration and keep your reputation glowing this season.
Remember, it's not just about avoiding hiccups—it's about making your customers feel valued, even when you're out of the office.
Need help ensuring your systems and customer experience stay smooth and professional this holiday season? Contact us at 678-940-8992 or click here to schedule your free 15-Minute Discovery Call. Let's work together to keep everything running seamlessly while you enjoy some well-earned time off.
